Terms of Service
Return Policy
Blue Mountain Supply Co. will gladly exchange or refund the purchase if returned within 30 days of the original shipping date along with the original receipt. The item(s) must be new, in its original condition, in the original unopened packaging with the original tags and tickets attached. No returns if the merchandise has been used or worn. Refunds without original receipt will not be accepted. No refunds on sale merchandise.
Privacy Policy
Alterra Mountain Company is committed to the privacy of our customers and guests (“you” and “your”). The Alterra Mountain Company Privacy Policy (the “Policy”) applies to Personal Information that Alterra Mountain Company collects, whether online, in person, through our call centers or otherwise.
“Personal Information” is information about an identifiable individual. Personal Information does not include information about a business or aggregated information that cannot be associated with a specific individual.
Read full Privacy Policy at alterramtnco.com/privacy-policy.
Terms of Use
Welcome to Alterra Mountain Company™! The content on this website may be used to promote, sell, and market the products and services of Alterra Mountain Company™ and/or its subsidiaries. By accessing or using this website in any manner, you agree to be bound by the terms, conditions and notices set forth below (“Agreement”). Please read this Agreement carefully. If you do not accept all of these terms and conditions, please do not use this website. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this website signifies your acceptance of the updated or modified Agreement.
Read full Terms of Use policy at alterramtnco.com/terms-of-use.
Complimentary In-room Delivery
When checking out follow these steps:
- Select "Ship" and input the Westin Trillium House address and postal code - 220 Gord Canning Drive L9Y 0V9
- Select "Local Delivery"
- Input your cell phone number and the first and last name on your Westin Trillium House room reservation.
When your item (s) arrive, a Westin Trillium House front office associate will deliver to your room.

Terms of Service
What products can be delivered?
We can delivery any product available on our online store!
What information is needed for delivery?
We require the first and last name on the room reservation. A cell phone number is also needed in the event a store associate or delivery associate needs to contact you.
Who will deliver my order?
When your item (s) arrive, a Westin Trillium House front office associate will deliver to your room.
What if a product is missing or damaged?
In the event a product is damaged or missing from your order, please contact Blue Mountain Supply Co. directly and an associate will assist you. They can be contacted during store hours via phone, +1 (705) 333-1647
How long will my products take to be delivered?
Same day delivery when you order before 6PM. Any orders placed after 6PM will arrive in-room the following day.